Privacy Policy

Vacay.ph, and all its travel affiliates, are committed to providing quality service to our guests, potential customers, business partners, employees and future employees, respect the privacy of all our internal and external customers and business partners, and treat all personal information as confidential.

This Personal Data Privacy Policy (the “Policy”) applies to personal data and information regarding guests and other individuals with whom we do business with and to the management of that data and information in any form, whether electronic or written.

This Policy gives effect to our commitment to protect your personal information and has been adopted by all of the hotel and resort properties owned, managed and/or operated by DHC or its affiliated or associated companies. References to “Discovery”, “we”, “our” and “us” hereinafter, depending on the context, collectively refer to those separate and distinct properties or entities.

We limit the collection, use and retention of the Data to the specific information we need for legitimate purposes to administer our business, to provide you with quality service and offer various products or services from Discovery.

In order to protect your Data, we will require that you prove your identity to us in relation to your request to access your Data, which may consist of a copy of a government-issued identification, your signature and correspondence address so we can check them against our records and satisfy ourselves as to your identity. The above information is required to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Data.

Collection of Personal Information

The term “personal data” in this Policy refers to personal information which we, in the process of providing you with a particular service, may ask you to voluntarily supply to us. The types of personal data we process include: name, title, gender, contact details (including but not limited to email address, mailing address, mobile phone number, telephone number and fax number etc.); date and place of birth, nationality, passport number, identification number and visa information; credit card information including name of cardholder, credit card number and expiry date; loyalty program membership information, online user account details, profile or password details and any frequent flyer or travel partner program affiliation; any information necessary to fulfill special requests on hotel arrangement; information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers; information collected through the use of closed circuit television systems, card key and other security systems; contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or meeting and event planners); and in limited cases, information relating to the credit of customers.

We collect personal data to deliver superior quality of service. Specific purposes include, but are not limited, to the following:

Guest reservations and/or requests for information or services
Payment processing

Product and Services sales

Membership program subscription
Sales calls and appointments
Communication facilitation

Vendor management
Marketing and Promotions planning and execution

Market research and analysis
Customer Satisfaction and Quality Assurance surveys
Credit Application

Safety and Security
Legal and Regulatory requirements
Job Application processing

Data we collect and how we use it:

When you request a particular service from us or otherwise interact with Vacay.ph, we will ask you to voluntarily provide us with Data that we need. For example, if you would like us to make a reservation at one of our hotels, we will request for Data such as your name, address, telephone number, e-mail address and credit card information for payment purposes (including credit card number, code and expiry date). We will use your e-mail address to send an e-mail confirmation of your booking and a pre-arrival message summarizing your confirmation details and preferences. Such pre-arrival message will include other information about the hotel, the area and the weather.

The same types of information would be requested when you complete any purchase of Vacay.ph gift certificates or merchandise, or make online enquiries.

For accommodation and travel experience reservations, we may also ask for your travel details (including flight number, arrival and departure dates and time, as well as country/point of origin and destination) and room preferences to better prepare ourselves for your arrival and to serve you better before your departure.

Browsing

When you browse this website, we do not collect Data unless you voluntarily and knowingly provide it to us, for example by accessing our website from a link in an e-mail that we send to you or where you have created a profile under Vacay.ph and you log-in to your account.

Making a reservation and check-in with Vacay.ph

The Data that you provide to us for making a reservation is made available to the applicable accommodation and travel experience for the purpose of completing your reservation request. We may also need to collect information as required by local laws such as passport numbers, type of entry visa, and driver’s license. Upon check-in, your Data will be verified by our staff and you will be requested to indicate whether you wish to opt in and receive promotional literature. At times, we may make certain Data available to strategic business partners such as mail houses and e-mail service providers for the sole purpose of mailing and dissemination of promotional materials for Vacay.ph and its related facilities only. Data will not be shared with third parties for their own marketing purposes.

Collection of Personal Information

We collect personal data to deliver superior quality of service. Specific purposes include, but are not limited, to the following:

Guest reservations and/or requests for information or services
Payment processing

Product and Services sales

Membership program subscription
Sales calls and appointments
Communication facilitation

Vendor management
Marketing and Promotions planning and execution

Market research and analysis
Customer Satisfaction and Quality Assurance surveys
Credit Application

Safety and Security
Legal and Regulatory requirements
Job Application processing

Data we collect and how we use it:

The same types of information would be requested when you complete any purchase of Vacay.ph gift certificates or merchandise, or make online enquiries.

Browsing

Making a reservation and check-in with Vacay.ph

Creating and updating your Vacay.ph account information

You may review or update your Vacay.ph information online. When creating an account with Vacay.ph, you will be required to provide certain Data such as name, e-mail address, mailing address, room preferences and service requests.

Travel Experiences Reservations

We collect Data such as your name and phone number when you make a reservation at travel experiences outlets.

Fraudulent e-mails

Please note that Vacay.ph and its affiliates will never send you an e-mail requesting your password, credit card number or passport, personal identity card or social security number. If you receive any suspicious e-mails that looks like it is from our group, but asks you for your credit card number or passport, personal identity card or social security number, it is a fraudulent e-mail, or “phishing”. We recommend that you do not reply to the e-mail or click onto any links or pop-up messages and report to the local authorities which handle fraudulent e-mails. If you believe “phishers” have gained access to your personal or financial information, we recommend that you also change your password(s), alert your credit card service provider and bank and review credit card and bank account statements to check for unauthorized charges.

Unsecure communication

It is important to note that all e-mail communication is not secure. There is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail, for example, from the “Contact Us” section of our website. We recommend that you do not include any sensitive information including credit card details when using e-mail or using any public computers/public WIFI. Our e-mail responses to you may not include any sensitive or confidential information. Please bear in mind that no security system or system of transmitting information over the Internet is guaranteed to be secure.

To be prudent, it is advisable to always close your browsers when you have finished completing a form or a reservation. Although the session will automatically terminate after a short period of inactivity, it is easier for a third party to gain access to your profile whilst you are logged onto our website and making a reservation.

Disclosures of Your Personal Information

From time to time, we may disclose and transfer your personal data and information to any travel-related companies (e.g. airline companies, car rental companies and excursion tour companies) and vendor partners who provide administrative, telecommunications, payment, fulfilment or other services to any of the travel-related companies (e.g. airline companies, car rental companies and excursion tour companies) and vendor partners who provide administrative, telecommunications, payment, fulfilment or other services to any of the